RETURNS, SHIPPING & STORE CURRENCY
At Palmazul Beachwear we want you to love every item you purchase, so if you receive a piece you’re not happy with, simply return it to us within 15 days of the purchase date and we will happily refund it for you. We have a return address in Australia and another one in the United States.
All products must be returned in their original condition, in their original packaging and with all tags still attached. Items must be unworn, unwashed and the hygiene stickers must still be in place. For hygiene reasons, underwear must we worn when trying on swimwear.
Please use the size guide to choose your best fit and if you have any questions about the fit of our items, please email us before you purchase.
You will be responsible for paying the shipping costs to return items. Shipping costs on your original purchase are not refundable.
When returning an item we recommend you track it. Palmazul Beachwear is not responsible for items lost in transit.
We conduct final quality checks at the point of packing our items to be shipped, to ensure you receive only the best. So we hope it never happens... but if you do receive a faulty item, send it back to us and we will process a refund.
Unfortunately we don't offer exchanges. If you wish to return your order and receive another item, please place a new order.
How to Return an Item
- Complete and print the Returns form found here.
- Pack the items you want to return in their original packaging and place them in a secure bag. Remember to include the Returns form and all the package inserts.
- Post the bag back to us at the return address below. We recommend you track your parcel, as Palmazul Beachwear is not liable for return parcels lost in transit.
- Once we receive your parcel we will check the merchandise and process your return within 2 days. We will then send you a confirmation email.
Return Address in Australia:
13 Glebe Cl
Return Address in the United States:
1389 Seagrape Cir
Weston, FL, 33326
For domestic orders within Australia we offer free standard shipping! We also offer Express Shipping for AUD$5 with a delivery time of 1-3 days.
We will post your items within 2 days of receiving your order. Please be aware that Australia Post states that its standard delivery service can take up to 6 days (for rural areas).
As soon as we have posted your items we will send you a confirmation email including your Australia Post tracking number.
As we send our parcels through registered post, you will be required to sign to receive your package.
We provide worldwide standard shipping for a flat rate of AUD$12. Delivery times will vary depending on the zone in which your country is located. Delivery will be faster for major cities than for rural areas.
New Zealand: 2-5 days
Asia Pacific: 5-11 days
Western Europe: 3-11 days
USA & Canada: 7-11 days
Rest of the world: 9-16 days
We will post your items within 2 days and we will send you your tracking number so you can follow your order across the world.
Customs Duties and Taxes
Please note that when buying from outside Australia, customers may be required to pay duties, sales tax or customs charges on your purchases with Palmazul Beachwear. These charges are the responsibility of the customer. Contact your local customs office to see what charges may be relevant to you.
Please be aware that all transactions are in Australian Dollars, as our online store is registered in Australia. The currency converter provides an indication of prices in other currencies, however check-out is in AUD.